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LectureTools Support


LectureTools Knowledgebase

Much of our user documentation is available at our Support Portal. Documentation includes screenshots and is fully searchable. To get immediate answers to those "how-to" questions, visit the Portal and search for the feature you need more help with.

Support Hours

LectureTools live support is available Monday-Friday from 8am-6pm EST at 734-794-3015. Additionally, you can request support via email or Tweet 24 hours a day, 7 days a week.

How to Contact Us About a Support Issue

Information We Need to Give You the Best Response

To get the fastest resolution to your support problem, please include the following information when contacting support:

  • The operating system you are using (e.g. Mac OSX or Windows 7)
  • The browser you are using, and which version you have installed (e.g. Firefox 6.0.1 or Chrome 14.0.8). If you aren't sure which browser you are using, or the version you have installed, visit this page. Your browser information will display below the "Example" heading.
  • A screenshot of the problem you are experiencing. On a Mac, press Command + Shift + 3 and OSX will automatically save a screenshot on your desktop. Attach this file to your request. On Windows 7, hit the Windows key and search for the "Snipping Tool." Use this application to take a screenshot, save the file, and attach it to your request.

Email

To submit a support ticket by email, simply send a message with your question or support issue to support@lecturetools.com.

Phone

To receive support over the phone, call (734) 794-3015 any time during our support hours.

Support Through Social Media

LectureTools also monitors and responds to users through Facebook and Twitter. Write on our Facebook Wall or mention @LectureTools on Twitter to grab our attention.

Tools for Remote Support

Occasionally, a support issue may require a remote support session. A LectureTools Support Representative will be able to share his or her screen with you, and may also ask to take the helm of your computer remotely. When a remote support session is necessary, the representative will send you a 9-digit access code to receive support via GoToAssist.